Frequently Asked Questions:


How can I contact you?

You may email us at

What currencies do you support?

Our website can be viewed in a wide variety of currencies, including Euros, US Dollars and Hong Kong Dollars. You can choose your preferred currency from our drop-down option at the top of the page. Orders will be charged in GBP at the checkout.

Do I need to register to buy products?

We don’t ask you to register in order to make purchases on our website. However, you may register if you like to make it easier for returning customers, this enables the delivery & invoice address(es) to be saved for future reference.

Help! I’ve forgotten my password.

Go to the bottom of the page and click the ‘Forgot your password’ link and follow the instructions

I want to cancel my order.

If you wish to cancel your order, please email us requesting it to be cancelled. If your order has already been dispatched, you will not be able to cancel your order, however, you may return the unopened item(s) for a refund.

Returns & Refunds

In the event that you order then change your mind, any unused items with all original package and tag can be returned within 14 days of purchase for a full refund. We cannot accept returns for items that have been used or the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.

Our returns address is:

Caroline C Ltd.

412A, Chadwick House, Birchwood Park, Birchwood, Warrington, WA3 6AE


Customers are to pay for the return of any item they wish to return.


My parcel hasn’t arrived yet.

Please contact us in the unlikely event of a parcel not being delivered.  If you paid for a trackable delivery service, please contact us for the tracking number.